We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under law that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. xmerceqa.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and xmerceqa.com has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by xmerceqa.com in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify xmerceqa.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Cancellation of an Order

Consumers have the right to cancel the order within  2 days on which Consumers receive the Items or within  24 hours after placing the order due to change of mind by consumers . Consumers have to inform us of your wish to cancel via email (support@xmerceqa.com) or call +974 7722 5622 within specified timeframe above.

Please note that Swimwear and Undergarments items cannot be returned due to hygienic reasons.

Consumers must take reasonable care of the goods and not use them in case items have been delivered to consumers.

Damages & Defects

If Consumers receive product with damaged/ defect, can inform us at the earliest within 7 days from the date of receipt the particular item to our Customer Service via email (support@xmerceqa.com) or call +974 7722 5622.

Once Consumer reports us the product with damaged/ defect item, we will arrange to pick up the damaged / defect item and our warehouse team will inspect the item upon receipt. After inspection of the damaged / defect, we will send out the replacement item accordingly depending on the availability of the item. (In case, if the item is out of stock, we will process the refund to Consumer)


The Electric and Electronic  Products are covered by warranty for a period of 3 months upon condition that they were delivered, applicable standards and the specifications mentioned in the product description for each product. The warranty period shall begin to run as from the date of delivery.